Frequently Asked Questions

Everything you need to know about your KITSCH beauty essentials.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for beauty tools and accessories?

We offer a 90-day return policy for most items. Products must be in their original packaging. For hygiene reasons, certain personal care items cannot be returned once opened.

Are KITSCH products eco-friendly and sustainable?

Yes, we are committed to sustainability. Many of our products, including our shampoo bars and recycled plastic hair accessories, are designed to reduce environmental impact and minimize waste.

How do I care for my satin pillowcases and hair wraps?

To maintain the quality of your satin items, we recommend machine washing them on a cold, gentle cycle and hanging them to air dry.

Do you offer wholesale opportunities for salons and boutiques?

Absolutely! We love partnering with retailers. You can apply for a wholesale account directly through our 'Wholesale' link in the website footer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.